Privacy Policy

1. Introduction

GTR — Global Trader Link ("GTR," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected from visitors to our website, prospective clients, existing business partners, and all individuals who engage with our services.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website at globaltraderlink.com, submit enquiries, communicate with our team, or engage GTR for sourcing, procurement, or trading services.

By using our website or providing your information to us, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and do not submit personal information to us.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as limited information collected automatically through your use of our website.

2.1 Information You Provide Directly

When you submit an enquiry form, send us an email, message us on WhatsApp, or communicate with our team, we may collect:

• Full name
• Company or business name
• Email address
• Phone number and WhatsApp number
• Country and city of residence or business
• Product requirements and specifications
• Order quantities and delivery preferences
• Any other information you choose to share in your communications

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search term
• Device type and operating system
• Geographic location (country-level only)

2.3 Business Communication Records

We retain records of communications between you and GTR, including:

• Email correspondence
• WhatsApp message records (business-related)
• Phone call notes and summaries
• Quotation and order-related documentation

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries: To reply to your product enquiries, provide quotations, and share relevant product information.
• Sourcing and procurement: To coordinate with suppliers, manufacturers, and logistics partners on your behalf to fulfil your requirements.
• Order management: To process orders, coordinate quality inspections, manage packaging, and arrange delivery.
• Communication: To maintain ongoing communication regarding your orders, requirements, and business relationship.
• Service improvement: To understand how visitors use our website and improve our services, content, and user experience.
• Legal compliance: To comply with applicable laws, regulations, and business record-keeping requirements.
• Marketing (with consent): To send relevant business updates, product catalogues, and company information — only when you have opted in to receive such communications.

4. Data Sharing & Third Parties

We value your privacy and maintain strict policies regarding data sharing:

• We do NOT sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
• Supplier sharing (limited): When you submit a product requirement, we may share relevant product specifications with our verified supplier network to source options and pricing. Only product-related information is shared — your personal contact details are not disclosed to suppliers without your explicit consent.
• Logistics partners: We may share delivery information (name, address, phone number) with courier and logistics providers solely for the purpose of dispatching your orders.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Data is stored on secure, encrypted servers with access restricted to authorized personnel only.
• We use HTTPS encryption for all data transmitted through our website forms.
• Internal access to personal data is limited to team members who require it to fulfil your requests.
• Regular review of our data handling practices and security protocols.
• No payment information is collected or stored through our website — all financial transactions are handled through separate, secure channels.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to implementing and maintaining industry-standard protections.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

6.1 Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation, form submission handling and access to secure areas. The website cannot function properly without these cookies.

6.2 Analytics Cookies

We may use Google Analytics or similar tools to understand how visitors interact with our website. These tools collect anonymized information such as the number of visitors, pages visited, and referral sources. This data helps us improve our website content and user experience.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies
• Delete all cookies when you close your browser

Note: Disabling certain cookies may affect the functionality of our website.

6.4 No Advertising Cookies

We do not use advertising cookies, retargeting pixels, or third-party tracking for the purpose of behavioral advertising. Our cookie usage is strictly limited to website functionality and analytics.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Object: You may object to the processing of your data for marketing purposes at any time.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@globaltraderlink.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Retained for 24 months from the date of your last communication with us. If no further engagement occurs, the data is securely deleted or anonymized.
• Order and business records: Retained for a minimum of 7 years as required by Indian business and tax regulations.
• Analytics data: Retained in aggregated, anonymized form that cannot be used to identify individuals.
• Marketing consent records: Retained for the duration of your subscription plus 12 months after unsubscribing.

9. Children's Privacy

GTR's services are exclusively B2B (business-to-business) and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

10. International Data Transfers

As a global sourcing company, GTR may transfer data across borders when serving international clients. When we transfer personal data outside of India:

• We ensure appropriate safeguards are in place to protect your information.
• We only transfer data to jurisdictions with adequate data protection standards or under appropriate contractual arrangements.
• Our suppliers and logistics partners are contractually required to protect any personal data shared with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes:

• The "Last Updated" date at the top of this page will be revised.
• Significant changes will be communicated via email to registered contacts or through a notice on our website.
• Continued use of our website after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us:

• Email: info@globaltraderlink.com
• WhatsApp: Chat on WhatsApp
• Subject Line: "Privacy Policy — [Your Request]"

We aim to respond to all privacy-related enquiries within 5 business days.